First time queries
For submission of new application forms, follow up on membership forms, assistance with selecting the correct options, clarification of benefit changes and contribution increases please contact dedicated Lancet team on:
Email address: [email protected]
Contact Number: 0860 100 404
For immediate assistance with first-time queries, please use the contact details provided below:
Bonitas Medical Fund
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Type of Query |
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Member App and Zone |
Call Centre Contact |
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Accessing of digital membership card |
060 070 2491 - Click on the following link https://wa.me/27600702491 or add Bonitas number, 0600702491, to your contacts. You can then type “Hi” to start the conversation
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Member App
Tap on the link https://bit.ly/3dW3O0p or visit the App Store/Google Play Store to download the Bonitas Member App: Log on to the Member Zone at |
0860 00 2108
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Ordering of membership card |
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Submission and tracking of claims |
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Tracking of benefits Availability |
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Tax Certificate |
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Claims History Statement |
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Claim queries |
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Hospital authorisation |
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Chronic |
Discovery Health Medical Scheme
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Type of Query |
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Member App and Zone |
Call Centre Contact |
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Accessing of digital membership card |
WhatsApp - 0860 756 756, You can type “Hi” to start the conversation.
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Discovery Health Member app - visit the App Store/Google Play Store to download the Discovery App. (Click on the login if you already have a username and password or click on register to create an account). Discovery Health Member website – Tap on the link: https://www.discovery.co.za/ (Click on the login if you already have a username and password or click on register to create an account).
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0860 99 88 77 |
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Ordering of membership card |
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Submission and tracking of claims |
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Tracking of benefits Availability |
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Tax Certificate |
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Claims History Statement |
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Claim queries |
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Hospital authorisation |
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Chronic |
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Loyalty |
Bhealthi Primary Care Insurance
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Type of Query |
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Member App and Zone |
Call Centre Contact |
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Accessing of digital membership card |
WhatsApp bot 0860102903 |
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Call Centre telephone number. 082 820 1984 |
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Ordering of membership card |
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Submission and tracking of claims |
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Tracking of benefits Availability |
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Tax Certificate |
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Claims History Statement |
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Claim queries |
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Hospital authorisation |
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Chronic |
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Loyalty |