First time queries
For submission of new application forms, follow up on membership forms, assistance with selecting the correct options, clarification of benefit changes and contribution increases please contact dedicated Lancet team on:
Email address: [email protected]
Contact Number: 0860 100 404
For immediate assistance with first-time queries, please use the contact details provided below:
Bonitas Medical Fund
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Type of Query |
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Member App and Zone |
Call Centre Contact |
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Accessing of digital membership card |
060 070 2491 - Click on the following link https://wa.me/27600702491 or add Bonitas number, 0600702491, to your contacts. You can then type “Hi” to start the conversation
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Member App
Tap on the link https://bit.ly/3dW3O0p or visit the App Store/Google Play Store to download the Bonitas Member App: Log on to the Member Zone at |
0860 00 2108
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Ordering of membership card |
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Submission and tracking of claims |
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Tracking of benefits Availability |
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Tax Certificate |
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Claims History Statement |
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Claim queries |
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Hospital authorisation |
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Chronic |
Fedhealth:
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Type of Query |
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Member App and Zone |
Call Centre Contact |
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Accessing of digital membership card |
WhatsApp - 060 070 2479, You can type “Hi” to start the conversation. Click on the following link https://wa.me/27600702479 or add Fedhealths number, 060 070 2479, to your contacts. You can then type “Hi” to start the conversation
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Fedhealth Health Member app - visit the App Store/Google Play Store to download the Discovery App. (Click on the login if you already have a username and password or click on register to create an account).
https://play.google.com/store/apps/details?id=co.za.fedhealth.member&pcampaignid=web_share |
086 073 2524 |
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Ordering of membership card |
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Submission and tracking of claims |
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Tracking of benefits Availability |
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Tax Certificate |
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Claims History Statement |
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Claim queries |
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Hospital authorisation |
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Loyalty |
Medshield:
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Type of Query |
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Member App and Zone |
Call Centre Contact |
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Accessing of digital membership card |
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Medshield Health Member app - visit the App Store/Google Play Store to download the Medshield App. (Click on the login if you already have a username and password or click on register to create an account). https://play.google.com/store/apps/details?id=com.medshield.memberapp&pcampaignid=web_share
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Tel: 010 597 4701 or 086 000 2120 for members outside the borders of South Africa
Or contact Facsimile on 010 597 4706 SMS “MEDSHIELD” TO 33023 and we will call you. R1.50 p/SMS
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Ordering of membership card |
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Submission and tracking of claims |
|||
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Tracking of benefits Availability |
|||
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Tax Certificate |
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Claims History Statement |
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Claim queries |
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Hospital authorisation |
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Loyalty |
